Changing IT is akin to herding cats because as a whole there is a legacy mindset at one end of the spectrum, and lack of discipline at the other. This book provides a workable approach to changing the culture and effecting real change.As in their other books the authors take a project-oriented approach to the goals and objectives. Where other books that attempt to address this subject are focused on solely human factors and considerations, this one does that, but gives a structured approach as well. The set milestones and wealth of associated checklists are what set this book apart from others, and are the means of systematically changing IT in an effective manner.
To be sure, human factors are taken into consideration - the authors show a keen understanding of, and give advice for dealing with, organizational dynamics, politics and resistance to change. This is an essential set of knowledge and skill factors without which change cannot be accomplished.
The keys to the approach given in this book, though, are in the chapters dealing with defining your goals and developing an overall strategy, then selecting the approach that is most suitable for your organization. The project-oriented aspects are covered in chapters dealing with characterizing "as-is" tasks, planning, and working towards the long-term objectives. The approach also includes a viable measurement strategy with which to ascertain results, and advice on how to build enthusiasm and support - instead of resistance - as the change initiative is being implemented. A key chapter is "Prevent Reversion and Fallback", which all too frequently happens in the real world. By recognizing this particular risk in change and addressing how to prevent it the authors provide sound advice to avoid a major pitfall.
Overall this is an excellent book by two authors who I hold in high regard. I also recommend reading "RoadMap: How to understand, diagnose, and fix your organization" (ISBN 0964163527) in conjunction with this book because it contains information that will help you select and develop an optimum overall strategy for an IT organization that is customer-focused and efficiently run.
