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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

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Authors: Stephen Coscia, Stephen Coscia
Publisher: CMP Books
Category: Book

List Price: ~~$18.95~~
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Avg. Customer Rating: 4.0 out of 5 stars

1 reviews
Sales Rank: 185949

Media: Paperback
Edition: 5
Number Of Items: 1
Pages: 144
Shipping Weight (lbs): 0.5
Dimensions (in): 8.8 x 6 x 0.4

ISBN: 1578200466
Dewey Decimal Number: 658
EAN: 9781578200467
ASIN: 1578200466

Publication Date: November 1999
Availability: Usually ships in 1-2 business days
Shipping: International shipping available
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Also Available In:

•	Paperback - Customer Service over the Phone
•	Paperback - Customer Service Over the Phone
•	Unknown Binding - Customer service over the phone: Techniques and technology for handling customers over the phone
•	Paperback - Customer Service over the Phone

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Editorial Reviews:

Product Description
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.

Customer Reviews:

4 out of 5 stars

Must have for a customer service representative September 15, 2007
This is a good book to read, if you plan to get into the customer service field, and work with customers on the phone. The book teaches you techniques that can help you solve problems, control your anger, calm the customer down, and a host of things; but you will have to buy the book to learn more.