ITIL Service Design 2011 Edition |  | Author: Cabinet Office
Publisher: The Stationery Office
Category: Book
List Price: $159.00
Buy New: $99.49
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Seller: ITSM Specialties
Sales Rank: 311,113
Languages: English (Unknown), English (Original Language), English (Published)
Media: Paperback
Edition: 2
Pages: 456
Number Of Items: 1
Shipping Weight (lbs): 3.4
Dimensions (in): 10.9 x 8.5 x 1.1
ISBN: 0113313055
EAN: 9780113313051
ASIN: 0113313055
Publication Date: July 29, 2011
Availability: Usually ships in 1-2 business days
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Product Description
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. In order to meet current and future business requirements, ITIL Service Design provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. Summary of Updates from the Author Throughout the updated ITIL Service Design publication, there has been particular focus on alignment with ITIL Service Strategy. A number of concepts and principles have been clarified, most significantly the flow and management of activity throughout the overall service design stage with the addition of the design coordination process. Other significant clarifications include the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalogue.
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