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Cisco Unity Fundamentals | 
 enlarge | Authors: Brian Morgan, Moises Gonzalez
Publisher: Cisco Press
Category: Book
Buy New: $55.00
New (1) Used (6) from $24.99
Avg. Customer Rating:  5 reviews
Sales Rank: 819693
Media: Hardcover
Edition: 2nd
Number Of Items: 1
Pages: 408
Shipping Weight (lbs): 1.9
Dimensions (in): 9.2 x 7.6 x 1.2
ISBN: 1587050986
Dewey Decimal Number: 384.043
EAN: 9781587050985
ASIN: 1587050986
Publication Date: July 16, 2004
Availability: In stock soon. Order now to get in line. First come, first served.
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Product Description
Master the deployment and administration of Cisco Unity solutions using this definitive guide - Understand how Cisco Unity supports both IP telephony and traditional telephony systems
- Master the support of Cisco Unity features for CallManager, Contact Center, and Personal Assistant
- Review case studies for design recommendations and troubleshooting suggestions
- Learn about the common pitfalls of existing systems integration and how to avoid downtime
Cisco Unity is an integral part of the Cisco Systems AVVID (Architecture for Voice, Video, and Integrated Data) environment for IP Telephony and related services. It supports both Cisco CallManager and leading legacy telephone systems either independently or simultaneously. Cisco Unity Fundamentals from Cisco Press helps the IT professional master solutions on the full range of Cisco IP-based voice solutions including Cisco CallManager, Cisco IP Contact Center, and Cisco Personal Assistant. Cisco Unity is designed for large or small enterprises and offers enhanced security, reliability, and serviceability, along with support for Microsoft Windows 2000, Advanced Server SP2, and Microsoft Exchange 2000 Enterprise Server. However, for each system, the design goals are different, leading to different architectures. Cisco Unity Fundamentals addresses the design and administration goals for migration from traditional PBX phones to Cisco IP Phones. Cisco Unity Fundamentals begins by detailing the engineering aspects of Cisco Unity, then focuses on the administration of Cisco Unity, and concludes with coverage of troubleshooting techniques. 158705098611212003
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| Customer Reviews:
Good, was hoping for more November 29, 2008
This book covers Unity 4.0, I was hoping it covered a little more such as different versions of Unity, however it is still a good book, the only reason why i'm not too happy is because I pretty much knew what was in the book but again, it is informative and if you want to learn Unity (4.0), this is the book.
 Not the best Cisco Press book I've read December 22, 2007
Let me preface this review by saying that I appreciate the difficulty involved with writing a book. I also loathe people who simply criticize the efforts of others. Finally, I have no doubt the authors are accomplished and intelligent people.
All that being said, the book was pretty bad. It adds nothing I couldn't have gotten from reading from the Cisco documentation about Unity. It was simply an overview of features and a retread of basic principles behind system maintenance.
I'm trying to think of a concise way to make this review useful to others. Rather than me list all the things that made the book not that great, I'll use two examples of other Cisco Press books that had qualities I liked and that this book lacked.
Cisco CallManager Fundamentals was written by the people who developed Call Manager. It described the whys and history behind Call Manager, furthering your understanding of the products and creating a framework from which you can organize the vast number of things you can do with Call Manager.
Cisco Voice Gateways and Gatekeepers takes three disparate protocols - MGCP, SIP, H323 - and some difficult concepts - IPIPGWs, dial plans, TCL scripts - and explains them all in the context of VoIP networks. First, it provides the background and then, unlike either Cisco CallManager Fundamentals or Cisco Unity Fundamentals, it goes to the 5 foot level, providing specific configuration and then explanation of that configuration.
I'm not shilling these two other books; they don't cover Cisco Unity in anyway so they aren't its competition in that fashion. I'm not a Top 1000 reviewer who's about to say "buy this book instead!". I'm just a person studying for my CCIE who found myself thinking many times while reading and eventually skimming this book, "this is so bad!"
Again, the authors are in all likelihood nice people. And I do understand Unity a little better for having read the book.
 Very helpful July 8, 2005
1 out of 4 found this review helpful
Cisco Unity Fundamentals is a great book to figure out what is going on with Unity.
I used this book a lot and it helped.
Good coverage for the Unity Administrator March 1, 2005
3 out of 3 found this review helpful
For those of us who live in the blurred world of networking and telecommunications, Cisco System's Unity Unified Communications System is probably a product that is familiar to you, at least by name. Functioning as a unified messaging platform, Unity has enough range to function as standalone voicemail or tie voicemail into your existing e-mail system. As the primary messaging component of Cisco's AVVID solution, Unity is tied to many of the devices in the Cisco product line, most notably CallManager, a Voice over IP PBX system.
Cisco Unity Fundamentals is centered on version 4 of the application, doing a very notable job of covering the topics that concern those who have to work with Unity or may be considering it as a solution. The books is basically divided into two sections; Administration and Engineering. Unity Fundamentals starts by baby stepping through the concept of unified messaging for those who are new to the concept then step by step covers the setup, customization, and maintenance of Unity. Cisco supported best practices for topics like backup and account creation are covered under the Administration section, which makes the book handy as a quick reference in these matters.
Once into the Engineering section, almost every screen in the Web based application is covered, in addition to the large number of external tools that have been created by the Unity community for tasks not performed by the application itself. When discussing phone system integration the authors are very careful not to lean too hard towards CallManager, instead providing fairly generic instructions allowing for people who are using the twenty plus other PBX systems supported by Unity. One drawback of the book is that it is light on Microsoft Exchange, upon which Unity systems are based.
All in all this a good book for a topic that is generally covered in classroom based training, giving those of us who prefer to use independent methods for learning options. With the new Unity based certifications available this book will probably become very popular, but should not be used as a sole method for certification preparation due to its lack of covering the underlying applications like Microsoft Exchange and SQL. From the standpoint of those just wanting to administer an in place Unity system or get an overview of the system, you really couldn't ask for a whole lot more. By covering the system and its surrounding applications for multiple scenarios there is something for everyone in Cisco Unity Fundamentals.
The Underlying Theory Under Unity. November 23, 2004
1 out of 1 found this review helpful
Unity is the official unified messaging system sold by Cisco. It integrates voice, voicemail, video and data through a single telephone line. It complements the full range of Cisco IP-Based voice solutions.
As the Fundamentals book in the seriesthis book is concerned with the basic environment the system establishes. This book gives the underlying theory along with the conceptual "here is what you can do" information so that the capabilities of the system can be fully understood during the planning phase. The Cisco Unity Deployment and Solutions Guide for how to set up and run the systems.
As is always the case tieh the Cisco books, the information given here is exhaustive and complete. Except that it's almost 400 pages long, this is what I call the first forty pages of the manual. It's the part that explains just it is that you are trying to do.
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