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Cisco CallManager Fundamentals (2nd Edition) | 
 enlarge | Authors: John Alexander, Chris Pearce, Anne Smith, Delon Whetten
Publisher: Cisco Press
Category: Book
List Price: $75.00
Buy New: $51.58
You Save: $23.42 (31%)
New (35) Used (9) from $51.58
Avg. Customer Rating:  10 reviews
Sales Rank: 292497
Media: Hardcover
Edition: 2
Number Of Items: 1
Pages: 984
Shipping Weight (lbs): 3.8
Dimensions (in): 9.3 x 7.3 x 2.2
ISBN: 1587051923
Dewey Decimal Number: 621.385
EAN: 9781587051920
ASIN: 1587051923
Publication Date: October 2, 2005
Availability: Usually ships in 1-2 business days
Condition: All orders ship same business day via standard shipping (USPS Media Mail) if received by 1 PM CST.
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| Editorial Reviews:
Amazon.com Review
Cisco Systems has lately become aggressive in promoting applications of the IP network infrastructure equipment that the company has traditionally sold. Cisco CallManager--the subject of Cisco CallManager Fundamentals--is essentially an IP-based Public Branch Exchange (PBX) that enables companies to carry their voice and data traffic on a single network infrastructure. This book explains how CallManager (originally developed by Selsius Systems) goes about providing call-control services to IP telephony devices and performing reliably as a corporate telephone switch, and offers insight into how the product may evolve. The volume provides systems architects, engineers, and implementation technicians with the details they need to build strong CallManager systems. Written by members of the CallManager development team and extensively edited for accuracy, Cisco CallManager Fundamentals uses prose and remarkably clear network diagrams to make its points. People looking for a detailed understanding of how CallManager works will find themselves delighted. While technicians looking for click-this, click-that procedures will be generally disappointed (such didactic techniques are not typical of Cisco Press books), they will find a fair number of sections that explain, in general terms, how to do such administrative work as loading users' names into a CallManager database and routing calls to emergency numbers. --David Wall Topics covered: All aspects of Cisco CallManager, versions 3.0x and 3.1, of interest to the people who design, implement, and maintain the IP telephony solution. Matters of system architecture (with plenty of information about hardware and network requirements), call routing, media processing, and reporting are all covered. Does not include details of CallManager's integration with the Intelligent Contact Manager (ICM) business-rules engine, or much information on external Computer Telephony Integration (CTI) applications.
Product Description
Exposes the inner workings of Cisco CallManager to help you maximize your Cisco IP Communications solution - Read new content on QSIG, SIP trunks, video support, hunt lists and line groups, time-of-day routing, and new features added in CallManager releases 3.2, 3.3, 3.4, 4.0, and 4.1
- Review content from the first edition that has been fully revised and updated to CallManager release 4.1
- Learn how to deploy and manage a CallManager solution
- Understand the components that make up CallManager call routing through the use of basic to advanced examples that solve enterprise call routing problems
- Gain a full understanding of how CallManager manages media resources and processes information for conferencing, transcoding, annunciation, and more
- Learn detailed information about North American and international dial plans, trunk and station devices, media resources, and much more
Cisco CallManager Fundamentals, Second Edition, provides examples and reference information about Cisco CallManager, the call-processing component of the Cisco IP Communications solution. Cisco CallManager Fundamentals uses examples and architectural descriptions to explain how CallManager processes calls. This book details the inner workings of CallManager so that those responsible for designing and maintaining a Voice over IP (VoIP) solution from Cisco Systems can understand the role each component plays and how they interrelate. This book is the perfect resource to supplement your understanding of CallManager. You’ll learn detailed information about dial plan management and call routing, hardware and software components, media processing, call detail records, system management and monitoring, and the history of CallManager. The authors, all members of the original team that developed and implemented the CallManager software and documentation from its early stages, also provide a list of features and Cisco solutions that integrate with CallManager. This second edition of Cisco CallManager Fundamentals covers software releases through release 4.1. With this book, you will gain a deeper understanding of the system and find answers to questions not available in any other source. This book is part of the Cisco Press Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, example deployment concepts, protocols, and management techniques.
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| Customer Reviews: Read 5 more reviews...
 WARNING! This book is outdated! February 22, 2006
4 out of 9 found this review helpful
One of the other customer reviews for this book (which may have been removed by now because I have complained about it) says: "This book has been updated to include the 4.1 version, a big improvement over the old book which covered 3.0 or maybe 3.1."
But clearly, that customer was referring to the 2nd Edition of the book - this book that you are looking at is the First Edition; in other words, it IS the old book which only covers version 3.1. I know, because I just bought it for $20 and now I will throw it away and buy the 2nd Edition.
 Thankfully a New and Updated Edition to Cover v4.1 November 4, 2005
3 out of 4 found this review helpful
Thankfully, a new edition. This is hands down the best book available on using the Cisco CallManager system. Unfortunately the first edition came out in 2001, since then the software has gone through at least five revision levels. This book has been updated to include the 4.1 version, a big improvement over the old book which covered 3.0 or maybe 3.1.
The biggest point about this book is that it covers the inner workings, the architecture of the system. This is often helpful in understanding just what it is that you're doing. Of course it also covers all of the standard user interface tools like management, monitoring, reports and everything else.
This is hands down the best book on the CallManager, if you have to manage one of these beasts you have a much harder job on your hands if you don't have this book. My only real negative, please guys, don't wait for six software releases to go by before you do a third edition.
 Great Book, but not updated August 2, 2005
1 out of 1 found this review helpful
This is a great book for the new Cisco Phone administrator, but please realize that although it is in its 7th printing, it has not been updated. I ordered this book and found that most of the information I was looking for was on items added after CCM 3.1 (which is the version that is covered in this book).
Better than any other CIPT book in the market... March 1, 2004
1 out of 1 found this review helpful
I studied this book for my CIPT exam. Even though this book itself does not suffice to pass the exam, I could not have done without it either. It provides a clear understanding of CallManager and other CIPT components. All the pictures and graphics are well designed. If I have to criticise a couple points, I would say there are a few organization flaws. Titles could have been organized more effectively. Another improvement could be deviding Route Plan chapter. This chapter is very long compare to others.
Overall, I strongly recommend this book for those who want to understand "Fundamentals of CallManager." Also, if you are studying for CIPT, you should consider "Cisco IP Telephony" book along with this.
As far as practice tests concerns, neither books have enough questions for practice. I had to find a third party question bank to study and it helped a lot. "Cisco IP Telephony" book has some practice questions at the end of each chapter, but I can almost gurantee you that they don't help on the actual test.
Good luck to everyone...
A Very Well Docemented Book That Is Clear And Easy To Unders December 8, 2001
7 out of 7 found this review helpful
I did the CIPT training course hoping that it would be enough to pass the exam. Although the instructor was excellent, the documentation was not. It did not couther certain topics in detail, and was hard to follow. As I had to pass the exam for myself and so that the company kept its Cisco Partner Status I had to get some good documentation.Although I am only half was through this book I am finding it excellent. It goes into good detail on the information, which you have to know, whilst not sending you to sleep on information, which is not relevant to call manager, networking, or telephony. I am confident that once I have read the book a few times I should be able to pass the exam without too much trouble. Cannot say this about the Cisco training documentation.
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