Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results | 
 enlarge | Author: Anthony C. Mersino
Publisher: AMACOM
Category: Book
List Price: $19.95
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Avg. Customer Rating:  6 reviews
Sales Rank: 115473
Media: Paperback
Number Of Items: 1
Pages: 272
Shipping Weight (lbs): 0.9
Dimensions (in): 8.8 x 6.3 x 0.8
ISBN: 0814474160
Dewey Decimal Number: 658.404019
EAN: 9780814474167
ASIN: 0814474160
Publication Date: August 1, 2007
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Condition: Ships immediately! Perfect and New! 2007 Paperback.
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Book Description
In order to run projects successfully, project managers need to master more than the requisite technical knowledge. The more complex the project, the more significant their interpersonal skills become to achieving a successful outcome. Without the people skills necessary to lead effectively, even the most carefully orchestrated project can quickly fall apart.
Emotional Intelligence for Project Managers introduces readers to the basic concepts of emotional intelligence and shows how to apply them to their project goals. Readers will learn how to:
* set the tone and direction for the project
* communicate more effectively
* improve listening skills
* create a positive work environment
* motivate, coach, and mentor team members
* productively handle stress, criticism, and blame
* and more.
Complete with hands-on exercises, checklists and self-assessments, this handy guide enables project managers to apply these important skills to their projects right away.
Book Description
In order to run projects successfully, project managers need to master more than the requisite technical knowledge. The more complex the project, the more significant their interpersonal skills become to achieving a successful outcome. Without the people skills necessary to lead effectively, even the most carefully orchestrated project can quickly fall apart. Emotional Intelligence for Project Managers introduces readers to the basic concepts of emotional intelligence and shows how to apply them to their project goals. Readers will learn how to: * set the tone and direction for the project * communicate more effectively * improve listening skills * create a positive work environment * motivate, coach, and mentor team members * productively handle stress, criticism, and blame * and more. Complete with checklists and self-assessments, this handy guide enables project managers to apply these important skills to their projects right away.
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| Customer Reviews: Read 1 more reviews...
 Not bad, not great, just basic July 21, 2008
A very basic intro to EQ as appiied to the PM function. None the less, worth reading, as it tunes into the human side of PM and the PMBOK.
 Finally a book on EI for managers December 29, 2007
3 out of 3 found this review helpful
I'm a manager and have read several books by Dan Goleman on the topic of Emotional Intelligence (EI). I found it hard to relate the psychological and statistical methods in those books to what I'm doing every day as a manager. This is the first book I've read that bridges the gap.
What I found exciting is how the author explained emotions that I've gone through as a project manager and mapped it to the EI models. Many times I found myself saying "That's me!" when the author described instances at work where our emotional strength can be challenged and most importantly how we reacted to the situation. Many of us have heard of self-awareness, self-management, and social-awareness in the context of EI. The author spends time describing how managers use these skills ineffectively and then gives us actionable steps to become more effective in these areas.
I wrote notes in the margins and found myself circling many key words and quotes from the author because the information quickly became very personal to me. The book is short enough and broken down logically so that it can be used for reference during the work day. I hope you enjoy it as much as I did.
Bridges a gap in the discipline of Project Management. A great addition to every Project Manager's book-shelf. October 20, 2007
10 out of 10 found this review helpful
Some months ago I completed a Project Management course for which the textbook was the Project Management Body of Knowledge (PMBOK) by the Project Management Institute (PMI). As I went through the 9 PM knowledge areas, 5 process groups, 44 processes and the countless tools and techniques in each process, I could not help thinking that something was missing. While the PMBOK does a good job covering project management methodologies, it barely talks about the people skills that Project Managers need for success. Anthony Mersino's "Emotional Intelligence for Project Managers" does an excellent job bridging this gap in the discipline of Project Management.
This book is broken into four parts. It starts with an introduction to Emotional Intelligence, a term that Mersino defines as "knowing and managing our own emotions and those of others for improved performance". The remaining parts deal with Self-management, Building project stakeholder relationships and Using Emotional Quotient (EQ) to lead project teams. To me, the highlight of the book was Mersino's Emotional Intelligence Framework for Project Management This builds upon and customizes (for project management) Daniel Goleman's Framework of Emotional Competencies.
The Emotional Intelligence Framework for Project Management has five domains:
1. Self-awareness
2. Self-management
3. Social awareness
4. Relationship management
5. Team leadership
Mersino has over 20 years of project management experience and teaches courses at Northwestern University. Overall, this book is well researched and well presented. In addition, it is an excellent compilation of resources on emotional intelligence for project management. It is a great addition to every Project Manager's book-shelf.
Soft Skills for Hard Jobs October 2, 2007
4 out of 7 found this review helpful
Emotional Intelligence---the ability to not only read and understand emotions but also to use them in decision-making---is much-needed in the world of project management, but Anthony Mersino's book Emotional Intelligence for Project Managers falls short of delivering what his audience of project managers (PMs) really needs.
Most PMs see the world in business terms. They're often short on the people skills experience, and not psychologically inclined. They look somewhat askance at the "soft" side of people management. In high tech and engineering environments (where many projects run amok and where this material is very much needed!), project leadership operates in "hard" territory, with a growing sense, perhaps, that "soft skills" are needed. "If only I had the time to take my eye off the ball, then maybe I'd work on the people side."
But project realities are integrating products, managing vendors, reporting status, breaking new ground, managing big budgets, meeting deadlines. By framing his book in EI terms---encouraging readers to consider self management, social awareness and relationship management---Mr. Mersino has left his audience with the challenge they already had: to link all that "touchy-feely stuff" to their lives in the trenches.
I appreciate how much work it takes to write a book and take it all the way to a finished product. Kudos to Mr. Mersino for the undertaking and the completion. It's a tough topic, and a worthy one.
It's obvious Mr. Merino has developed a deep and professionally useful understanding of EI. I bet he's an extraordinary project manager. I just don't think this book goes far enough to bring his understanding of how Project Managers should apply EI on the job as effectively as I wish it did.
Your secret to success in IT leadership September 11, 2007
1 out of 2 found this review helpful
Emotional intelligence is a key and often missing ingredient for successful leadership. Mastering this skill requires tools and techniques which are not available in standard IT curriculum. This book provides you with those quick and easy to remember aids that will help you recognize and leverage your own emotions and those around you for mutual benefit. With a few practice exercises under your belt, you will see improvements in daily interactions and soon get through difficult situations with ease. As a trusted reference it will set you on the path to realize productive working relationships which are essential to IT Leadership.
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