Information Technology Outsourcing Transactions: Process, Strategies, and Contracts

An organized, methodical, real-world approach to the complex process of information technology outsourcing

McDonnell Douglas, Delta, Lufthansa, Hughes Electronics, Hertz, Chase Manhattan, Herman's Sporting Goods, John Wiley & Sons, Procter & Gamble . . . these are just a few of the hundreds of companies that have discovered the advantages of outsourcing information technology services. But turning your IT resources over to an outside vendor can be a complicated and intimidating process, involving software licensing and development agreements, sales of tangible and intangible assets, human resources management, and more.

Information Technology Outsourcing Transactions provides detailed information and expert guidance on outsourcing IT services. Written by the team that put together some of the biggest outsourcing deals of recent years, it walks you through the entire process, from determining requirements, analyzing benefits, and setting objectives, to selecting a vendor, structuring a deal, and managing vendor relations. The authors examine all the relevant technical, financial, strategic, legal, and human resources issues and respond to critical questions with clear, practical solutions. A wealth of forms, checklists, sample documents, and other tools?on an IBM-compatible diskette?makes structuring, negotiating, and closing an outsourcing deal easier than ever.