MCDST 70-272 Exam Cram 2: Supporting Users & Troubleshooting Desktop Applications on a Windows XP Operating System (Exam Cram 2) | 
 enlarge | Authors: Diana Huggins, Ed Tittel
Publisher: Que
Category: Book
List Price: $39.99
Buy New: $4.98
You Save: $35.01 (88%)
New (35) Used (14) from $3.11
Avg. Customer Rating:  6 reviews
Sales Rank: 322518
Media: Paperback
Number Of Items: 1
Pages: 360
Shipping Weight (lbs): 1.2
Dimensions (in): 9.1 x 5.9 x 0.9
ISBN: 0789731509
Dewey Decimal Number: 005.36
EAN: 9780789731500
ASIN: 0789731509
Publication Date: May 29, 2004
Availability: Usually ships in 1-2 business days
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Product Description
The new Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and successfully troubleshoot desktop environments running on Windows XP. MCDST candidates must pass two core exams (70-271 and 70-272). The 70-272 exam, when combined with the 70-271 (the operating system exam for desktop support technicians), validates that a candidate can successfully answer (or escalate) all calls from end users. The MCDST 70-272 Exam Cram 2 gives readers the essential information they need to know to pass the 70-272 exam, which includes configuring and troubleshooting applications (Internet Exporer, Outlook Express), resolving issues related to usability, resolving issues related to application customization, configuring and troubleshooting connectivity for applications, and configuring application security. This book can be used as a sole study guide for those experienced with Windows XP or it is the perfect supplement guide for more comprehensive training materials, instructor-led classes, and/or computer-based training.
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| Customer Reviews: Read 1 more reviews...
Deeply insufficient December 28, 2005
1 out of 1 found this review helpful
My IT background: ten years as a Unix admin, pursuing a Master's degree in Telecom. Extensive familiarity with desktop OS's and apps both as a user and LAN admin.
Newcomers to IT hoping to use this book as a primary study source will be disappointed.
I scored a 754 on 70-272 (700 is passing). The Exam Cram helped a bit in focusing which aspects of the Office, Outlook, and IE GUIs with which to become familiar. However, entire topics on the exam were completely unaddressed by this book ("Security Center", GPOs). Moreover, The book was apparently written before XP SP2 was released; the test requires knowledge of SP2 features.
 Use As Back Up to Your Other Study Guide "ONLY" April 8, 2005
5 out of 5 found this review helpful
I will say that I am a fan of ExamCram2 Series of Study Guides, and that is what they are: "Study Guides". I was disappointed about the lack of material in this guide, do not rely on this book to pass the 70-272 Exam. If you pass the test just by reading this book you may have all ready had enough knowledge to pass. This book does not cover all the material in the exam by any means. The MeasureUp testing software is nice to get you use to the way some of the exam questions are. I would use this book to just go over questions and answers before you do a final write. I highly suggest to get Microsoft 70-272 Training Kit if you are new to alot of the material covered by this exam.
 Needs a little more meat. July 24, 2004
5 out of 6 found this review helpful
I recently became involved in a project to setup a course for the 2 new MCDST exam, 70-271 and 70-272. These new exams appear to give you an entry in the Microsoft arena with out requiring a full blown MCSE track. The book takes the finer points of the objectives and breaks it down in to 9 chapters.
The 70-272 exam is focused on the application side of XP and with that this book shows you a lot of customizing, optimizing, configuration and troubleshooting. You'll cover XP, email, Office and the internet and the book includes 2 complete practice exams.
The book has a cd rom with the Measure UP testing engine, but there should be more questions included. Overall this should be on the list of material to use in the study process.
Not enough depth July 11, 2004
3 out of 5 found this review helpful
This book provides a good high level overview of the material. The main shortcoming is that it makes statements like "make sure you know this or that" but doesn't explain or provide examples. I took the test and passed, but don't think this book contributed a lot to my success. This book is worth a read, but don't rely on it.
Not Enough July 1, 2004
2 out of 4 found this review helpful
The book had a lot of useful information, however it did not really go indepth on any of the subjects. I wish the book had given more examples or details on the topic. It provided only 145 questions, compared to other books for the test that provided over 300. I gave the book 3 stars because it is a useful study guide that can fit into my purse so I can take it everywhere. I would suggest reading something more in depth first.
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