MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on Microsoft Windows XP, Second Edition (Pro-Certification) | 
 enlarge | Authors: Walter Glenn, Tony Northrup
Publisher: Microsoft Press
Category: Book
List Price: $59.99
Buy New: $32.45
You Save: $27.54 (46%)
New (31) Used (10) from $27.00
Avg. Customer Rating:  9 reviews
Sales Rank: 24259
Platform: No Operating System
Media: Hardcover
Edition: 2
Number Of Items: 1
Pages: 944
Shipping Weight (lbs): 3.9
Dimensions (in): 9.1 x 7.5 x 2.2
MPN: 9780735622210
ISBN: 0735622213
Dewey Decimal Number: 004
EAN: 9780735622210
ASIN: 0735622213
Publication Date: October 26, 2005
Availability: Usually ships in 1-2 business days
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Product Description
Help maximize your performance on Exam 70-272, one of two required exams for the Microsoft Desktop Support Technician Certification (MCDST), with this all-in-one training kit. Fully updated for Windows XP Service Pack 2, this kit packs the tools and features exam candidates want mostincluding in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job. Focusing on building your ability to resolve end-user incident requests about applications running on the Microsoft Windows XP operating system in the corporate or home environment, this official study guide covers configuring and troubleshooting applications, including Microsoft Office programs and Microsoft Internet Explorer; resolving issues related to usability and application customization; configuring and troubleshooting connectivity for applications; and configuring application security features. Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answersincluding pointers back to the book for further study. You also get a 120-day evaluation version of Windows XP software and other resources on the CDmaking this kit an exceptional value and a great career investment.
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| Customer Reviews: Read 4 more reviews...
Great Windows XP Book September 5, 2008
I think this book is great because it covers so much of Windows XP from understanding the operating systems to moving files. I learn much about task manager and how to rollback drivers. Anything that has to do with Windows XP is pretty much in this book. Keep this book handy because it is a great reference book when you need to fix a problem.
 Very useufl January 29, 2008
2 out of 2 found this review helpful
Last week I passed the 70-271 exam first try (you can read my review for the 70-271 self paced training book).
In few days I studied this 70-272 book (same issues are identical to 70-271) and I esily passed the 272 exam with 863.
Now I am MCDST Certified and I must thank this 2 books for that.
Also the "Exam Cram 2 series" were useful (expecially the 70-271), but the tests contained in Exam Cram 272 CD were mostly wrong scored (a lot of questions take your answer as wrong even if you answered right).
On the contrary both the Microsoft Self paced training books and CDs were (and are) very very useful. Keep them because they contain very practical informations.
MCDST 70-272 Book August 23, 2007
2 out of 2 found this review helpful
This book, combined with the 70-271, and the practice exams included on the CD's were the best resource in helping to understand and pass the exam. Even more so then class time!
 Shipping stinks May 14, 2007
0 out of 16 found this review helpful
The item I received was in good shape, but it arrived over a week after Amazon's date of arrival. There is no reason why an item should arrive a week late.
Good As A Reference Guide As Well.... April 17, 2007
4 out of 4 found this review helpful
I've been an A+ Certified Technician since 2001, but this book really gave me the edge I needed to fully understand more about Windows XP Pro and Microsoft Office hands-on installations, configurations, troubleshooting, securing and networking with other computers in a corporate setting.
I haven't taken the test for MCP yet, but this volume certainly has me ready to do so any day now, if you're looking to learn Windows XP Pro and MS Office 2003, drop everything you're reading and buy this book, and also, keep it real handy after you are "done" studying it, because is very useful as a reference book as well. I Hope this review will be helpful.
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