MCDST: Microsoft Certified Desktop Support Technician Study Guide: Exams 70-271 and 70-272 | 
 enlarge | Author: Bill Ferguson
Publisher: Sybex
Category: Book
List Price: $39.99
Buy New: $10.77
You Save: $29.22 (73%)
New (32) Used (14) from $8.83
Avg. Customer Rating:  7 reviews
Sales Rank: 225829
Media: Paperback
Number Of Items: 1
Pages: 480
Shipping Weight (lbs): 1.8
Dimensions (in): 8.8 x 7.3 x 1.3
ISBN: 0782143520
UPC: 025211443521
EAN: 9780782143522
ASIN: 0782143520
Publication Date: October 19, 2004
Availability: Usually ships in 1-2 business days
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Condition: SHIPS TODAY!! BRAND NEW BOOK
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Product Description
Here's the book you need to prepare for Microsoft's new MCDST exams—70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This two-in-one Study Guide was developed to meet the exacting requirements of today's certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the "Best Study Guide" designation in the 2003 CertCities Readers Choice Awards, this book provides: - In-depth coverage of all exam topics
- Practical information on supporting users and troubleshooting applications
- Hundreds of challenging review questions
- Leading-edge exam preparation software, including a test engine and electronic flashcards
Authoritative coverage of all exam objectives, including: Exam 70-271: - Installing a Windows Desktop Operating System
- Managing and Troubleshooting Access to Resources
- Configuring and Troubleshooting Hardware Devices and Drivers
- Configuring and Troubleshooting the Desktop and User Environments
- Troubleshooting Network Protocols and Services
Exam 70-272: - Configuring and Troubleshooting Applications
- Resolving Issues Related to Usability
- Resolving Issues Related to Application Customization
- Configuring and Troubleshooting Connectivity for Applications
- Configuring Application Security
Note:CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
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| Customer Reviews: Read 2 more reviews...
This is the old version February 2, 2007
2 out of 2 found this review helpful
Just so you know, this is the old version. The new version came out in 2006. Don't buy this book unless you need to because it costs less than the new version.
 Sybex falls tragically short this time August 8, 2006
1 out of 1 found this review helpful
Sybex normally has a reputation of being THE book to study to prepare for your exam of choice. Unfortunately this one falls well below of my expectations. I've been in the IT industry for a few years now, and even I found this book to be a difficult read. Many times, the elements presented dont follow a logical sequence, making it necessary to flip back and forth among chapters to gain the proper perspective. This book often calls reference to items you'll learn in future chapters, which can be confusing when the authors throw acronyms at you that you dont understand.
Also, I find the review questions in this book rely solely on your memorization of the material studied, but not on APPLYING that knowledge to a real-life scenario, which is really what you will be tested on (applied knowledge). The review CD that comes with the book is equally uneffective. It does have a feature where you can re-review all the end-of-chapter questions, along with a "flash card" program of about 300 fill in the blank, and true/false questions, but again; these are strictly memorization, and doesnt really help when presented with a problem thats not in the book.
After finishing the 70-271 section, and answering all the book questions, I downloaded another test resource and was blown away with how much I still did not know. I really cannot recommend this book, I really should start reading reviews before I blow 60 bucks. Try the Microsoft Press books, they're more expensive, but well worth it. At least you'll walk away with a feeling of actually being prepared for the test. But of course, these are just my thoughts. Good luck to all the techies in getting your certs!
Too many errors May 3, 2006
0 out of 1 found this review helpful
I purchased the first edition of this book nearly two years ago (before the Deluxe Edition) to prepare for the MCDST certification. Unfortunately, I found that many of the 100+ excercises were missing procedural steps or were just flat out wrong (ex. page 360/excercise 9.4). Usually after discovering that a study guide is full of errors and vague explanations I toss the book aside along with anything else ever written by the author. But I have examined other study guide material written by Bill Ferguson and I am convinced he is a competent instructor. I guess the editors of the first edition were in a rush to meet the release date for the 1st edition and did a cursory reading of the manuscript. Hopefully,the errors of the 1st edition have been corrected in the revised Deluxe Edition.
 Good, for the price March 14, 2006
1 out of 1 found this review helpful
The MCDST Study Guide is a good value for the money. I would like to see more questions at the end of the chapters and for them to show more print screens of the topics instead of just telling you that you will need to know this for the exam.
But to get two study guides, in one book, that tells you what you really do need to know for the exams, is worth the price and is a bargain.
 Didn't cover enough material March 4, 2005
4 out of 5 found this review helpful
I placed an advance order for this book two months prior to release based on past experience with Sybex products. I took 70-271 using only this book (and considerable work experience). I did pass the test (830), but there were several questions on the exam that the book had not addressed at all. I am apprehensive about how well the book will prepare me for 70-272 and I'm considering purchasing additional material. Looking at the reviews on this website, the Timothy L. Warner book appears to be a much better product.
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