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Salesforce.com For Dummies (For Dummies (Computer/Tech)) | 
 enlarge | Authors: Tom Wong, Liz Kao
Publisher: For Dummies
Category: Book
List Price: $24.99
Buy Used: $2.96
You Save: $22.03 (88%)
New (19) Used (27) from $2.96
Avg. Customer Rating:  9 reviews
Sales Rank: 166183
Media: Paperback
Edition: 2
Number Of Items: 1
Pages: 432
Shipping Weight (lbs): 1.3
Dimensions (in): 9.1 x 7.2 x 0.9
ISBN: 047004893X
Dewey Decimal Number: 658.8
EAN: 9780470048931
ASIN: 047004893X
Publication Date: December 11, 2006
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Condition: Excellent Condition
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| Editorial Reviews:
Product Description
So you have something to sell or you work for a business using salesforce.com, but you’re not quite sure how to maximize your profits with it? Never fear! Salesforce.com for Dummies shows you the quick-and-easy way to start selling your product or service online without the confusion or fuss. With an emphasis on customer relationship management, this hands-on guide helps you manage accounts, market your products, and improve service. Whether you’re a salesperson, channel manager, marketing mogul, customer rep, or executive, you’ll find secrets here for making your job easier, your day more productive, and your business more successful. This second edition has been revised to include Salesforce.com’s latest product and feature offerings as of the Summer 2006 release, giving you the tools you need to: - Build a product catalog
- Manage price books
- Calculating and customizing forecasts
- Drive demand up with campaigns
- Stimulate sales effectiveness with documents
- Deliver excellent service
- Analyze data with reports
- Verify your company profile
- Add users to salesforce
- Customize your page and search layout
- Extend your usage of Salesforce beyond CRM
This guide makes suggestions on how to dive more productivity and improve communication with standard templates from the Dummies Web site. With this book you’ll get up to speed fast and manage your business information more effectively with Salesforce.com today!
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| Customer Reviews: Read 4 more reviews...
 A solid book for someone getting started on SalesForce September 8, 2008
2 out of 3 found this review helpful
This is a great book on SalesForce in the tried and true '- For Dummies' format. Covers a lot of the functionality of SalesForce in a well laid out manner. Between this book and "maximizing your sales with Salesforce.com" you should have everything you need on hand in your house/office to get you around SalesForce like a pro.
 Salesforce for Dummies March 26, 2008
2 out of 3 found this review helpful
Good overview but lacking in detailed usage instructions. Need to have step by step walk throughs because the online help feature is very confusing. Also needs to reference more clearly what version of Salesforce and modules are needed for certain scenarios.
A Review Of The Reviews February 25, 2008
6 out of 9 found this review helpful
I couldn't help noticing that there are 3 Five Star raving reviews of this book posted on the same day from Feb 6 2005 (Strange considering there are only 6 in total). I'm sorry but that is too coincidental making them suspect and of no use to someone like me who just wants an honest opinion from an objective reader.
 Wouldn't recommend the Kindle Edition February 9, 2008
2 out of 4 found this review helpful
If you're considering this title in the Kindle edition - think twice. There are numerous screenshots which are simply too small to read. Text can be enlarged on the Kindle, but images cannot. Stick with the paper edition.
Great help for the new user. September 22, 2005
12 out of 12 found this review helpful
I purchased several copies of the book for my sales team whose technical proficiency was across the board. While all of the material is covered in the online help available from Salesforce.com, several team members felt much more comfortable with a book that they could hold. It is a great help in getting all of the team members to use the same nomenclature which is the first step in any sales "methodology" becoming effective.
Those wishing a deeper dive, should look at the author's other books targeted towards a more advanced and technical audience.
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