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Introduction to Real ITSM | 
 enlarge | Author: Rob England
Publisher: CreateSpace
Category: Book
Buy New: $19.00
Sales Rank: 103932
Media: Paperback
Pages: 124
Shipping Weight (lbs): 0.5
Dimensions (in): 9 x 6 x 0.3
ISBN: 1438243065
EAN: 9781438243061
ASIN: 1438243065
Publication Date: September 4, 2008
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 24 hours
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Product Description
This humorous book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, hence "ITSM". The leading description of ITSM is ITIL(r). This book is not about ITIL. Really. Real ITSM(tm) is a tongue-in-cheek satirical look at what the real-life practices might be, as compared to the idealised models in frameworks like ITIL or COBIT or ISO20000 or ... "[My wife] read the introduction and said it was the first IT book that held her interest past page two" Change Manager, postal service "I experienced numerous moments of amusement, humor and outright hilarity, which made reading this book at my desk during work hours a bit difficult." Bob Grinsell For more on Real ITSM (and more samples from the book!) come to the Real ITSM world at www.realitsm.com
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