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•ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management
•Support Vector Machines (Information Science and Statistics)
•Handbook of Marketing Decision Models (International Series in Operations Research & Management Science)
•Tools for High Performance Computing: Proceedings of the 2nd International Workshop on Parallel Tools for High Performance Computing, July 2008, HLRS, Stuttgart
•Bioinformatics Research and Development: Second International Conference, BIRD 2008 Vienna, Austria, July 7-9, 2008 Proceedings (Communications in Computer and Information Science)
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Bestsellers
•Decision Support and Business Intelligence Systems (8th Edition)
•A Guide to Help Desk Technology, Tools and Techniques
•A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
•Spreadsheet Modeling and Decision Analysis (with CD-ROM and Microsoft Project 2003 120 day version)
•VBA for Modelers: Developing Decision Support Systems Using Microsoft Excel (with VBA Program CD-ROM)
•The ASTD Handbook of Training Design and Delivery
•Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-Support Applications (Addison-Wesley Information Technology Series)
•Decision Support Systems and Intelligent Systems (7th Edition)
•Keys For Writers With Helpdesk With Cd Fourth Edition
•How to Manage the IT Helpdesk - A Guide for User Support and Call Center Managers (Computer Weekly Professional)
 

Technical Support



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Introduction to Help Desk Concepts and Skills 
zoom enlarge  		 Introduction to Help Desk Concepts and Skills
Author: Susan Sanderson

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Avg. Customer Rating: 4.5 out of 5 stars 5 reviews
Sales Rank: 252961
Category: Book
ASIN: 007821677X
Publication Date: September 17, 2003
Availability: Usually ships in 1-2 business days
Condition: The book is in good conditon and the pages are clean Cd is included. Ships within 2 business days. All items guaranteed.
Microsoft Windows Vista Help Desk 
zoom enlarge  		 Microsoft Windows Vista Help Desk
Author: Andy Walker

List Price: $34.99
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Sales Rank: 814173
Category: Book
ASIN: 0789735873
Publication Date: September 6, 2007
Availability: Usually ships in 1-2 business days


Microsoft Help Desk for Microsoft Windows 98 (Microsoft Help Desk) 
zoom enlarge  		 Microsoft Help Desk for Microsoft Windows 98 (Microsoft Help Desk)
Author: Stephen L. Nelson

List Price: $39.99
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New (5) Used (5) from $2.71

Sales Rank: 1036341
Category: Book
ASIN: 0735610967
Publication Date: April 2000
Availability: Usually ships in 1-2 business days
DPL 4.0: Professional Decision Analysis Software: Academic Edition 
zoom enlarge  		 DPL 4.0: Professional Decision Analysis Software: Academic Edition
Author: Inc. Applied Decision Analysis

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New (5) Used (13) from $1.00

Sales Rank: 1515305
Category: Book
ASIN: 0534353681
Publication Date: August 20, 1999
Availability: Usually ships in 1-2 business days


Microsoft Office 2007 SharePoint Server - Collaboration Features - Quick Reference Card - Office Collaboration Quick Start Cards: Computer Shortcuts, Cheats, Tips & Tricks Guides. 6 Pages Ea, Tri-Fold. Easy Storage-Windows Share Point Services-WSS (Software Quick Reference Cards) 
zoom enlarge  		 Microsoft Office 2007 SharePoint Server - Collaboration Features - Quick Reference Card - Office Collaboration Quick Start Cards: Computer Shortcuts, Cheats, Tips & Tricks Guides. 6 Pages Ea, Tri-Fold. Easy Storage-Windows Share Point Services-WSS (Software Quick Reference Cards)
Author: Brainstorm Inc.

Buy New: $4.95



Sales Rank: 1662424
Category: Book
ASIN: 1578302633
Publication Date: 2008
Availability: Usually ships in 1-2 business days
UNIX and LINUX Answers!: Certified Tech Support 
zoom enlarge  		 UNIX and LINUX Answers!: Certified Tech Support
Authors: Charlie Russel, Sharon Crawford

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New (4) Used (12) from $0.29

Avg. Customer Rating: 3.5 out of 5 stars 2 reviews
Sales Rank: 2423871
Category: Book
ASIN: 007882446X
Publication Date: January 21, 1998
Availability: Usually ships in 1-2 business days


 Cd Help Desk - Novell Products (Windows)
Authors: Deni Connor, Ronald I. Nutter

List Price: $39.95
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New (1) Used (2) from $35.96

Sales Rank: 6427355
Category: Book
ASIN: 1886801126
Publication Date: October 1995
Availability: Usually ships in 1-2 business days
Microsoft Help Desk for Microsoft Office 2000 (Eu-Help Desk) 
zoom enlarge  		 Microsoft Help Desk for Microsoft Office 2000 (Eu-Help Desk)
Author: Stephen L. Nelson

List Price: $39.99
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New (9) Used (15) from $0.89

Avg. Customer Rating: 5.0 out of 5 stars 2 reviews
Sales Rank: 1810012
Category: Book
ASIN: 0735608504
Publication Date: January 2000
Availability: Usually ships in 1-2 business days


Microsoft Help Desk for Microsoft Windows Nt Workstation 4.0 (Help Desk) 
zoom enlarge  		 Microsoft Help Desk for Microsoft Windows Nt Workstation 4.0 (Help Desk)
Author: Stephen L. Nelson

List Price: $49.99
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New (3) Used (14) from $0.01

Avg. Customer Rating: 4.5 out of 5 stars 4 reviews
Sales Rank: 2711339
Category: Book
ASIN: 0735606420
Publication Date: April 1999
Availability: Usually ships in 1-2 business days
Ds for Windows 
zoom enlarge  		 Ds for Windows
Author: Howard J. Weiss

Buy Used: $48.55



Used (4) from $48.55

Avg. Customer Rating: 4.0 out of 5 stars 1 reviews
Sales Rank: 2649703
Category: Book
ASIN: 0137570635
Publication Date: January 1998
Availability: Usually ships in 1-2 business days
Condition: Book in very good shape and includes disk. b6-1
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