ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management | 
 enlarge | Authors: Gerard Blokdijk, Ivanka Menken, Claire Engle
Publisher: Emereo Pty Ltd
Category: Book
List Price: $49.95
Buy New: $44.95
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Sales Rank: 751990
Media: Paperback
Number Of Items: 1
Pages: 264
Shipping Weight (lbs): 1.4
Dimensions (in): 11.5 x 8.1 x 0.7
ISBN: 1921523115
Dewey Decimal Number: 658
EAN: 9781921523113
ASIN: 1921523115
Publication Date: June 27, 2008
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Product Description
Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPSR exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPSR All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. IT Service Management Practitioner: Support and Restore (based on ITIL) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Support and Restore processes. It covers the Service Desk and Incident Management and Problem Management processes. IT Service Management Practitioner: Support and Restore (based on ITIL) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL-based Support and Restore processes. This comprehensive resource is a "must read" for those aspiring to be IPSR certified.
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