Authors: Sven Den Boer (lead Author), Rajeev Andharia, Melvin Harteveld, Linh C Ho, Patrick L Musto, Silva Prickel
Publisher: Van Haren Publishing
Category: Book

Buy New: $63.99

New (6) Used (1) from $63.99

Sales Rank: 785448

Media: Paperback
Edition: 1st
Number Of Items: 1
Pages: 150
Shipping Weight (lbs): 1
Dimensions (in): 9.3 x 6.7 x 0.6

ISBN: 9077212302
EAN: 9789077212301
ASIN: 9077212302

Publication Date: June 23, 2006
Availability: Usually ships in 1-2 business days
Shipping: International shipping available
Condition: Brand New. Delivery is usually 5 - 8 working days from order, International is by Royal Mail Airmail

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Editorial Reviews:

Product Description
This is a unique publication, giving the application of the Six Sigma approach in combination with ITIL best practice. Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. This book demonstrates how IT can be made to work as an enabler to better business processes.