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ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management
Support Vector Machines (Information Science and Statistics)
Microsoft Windows Vista Help Desk
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Bestsellers
Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-Support Applications (Addison-Wesley Information Technology Series)
Decision Support and Business Intelligence Systems (8th Edition)
Microsoft Office 2007 SharePoint Server - Collaboration Features - Quick Reference Card - Office Collaboration Quick Start Cards: Computer Shortcuts, Cheats, Tips & Tricks Guides. 6 Pages Ea, Tri-Fold. Easy Storage-Windows Share Point Services-WSS (Software Quick Reference Cards)
ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
Help Desk Practitioner's Handbook
A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
The ASTD Handbook of Training Design and Delivery
Spreadsheet Modeling and Decision Analysis (with CD-ROM and Microsoft Project 2003 120 day version)
PC Help Desk in a Book: The Do-it-Yourself Guide to PC Troubleshooting and Repair
How to Manage the IT Helpdesk - A Guide for User Support and Call Center Managers (Computer Weekly Professional)
 

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Spreadsheet Modeling and Decision Analysis (with CD-ROM and Microsoft Project 2003 120 day version) 
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 Spreadsheet Modeling and Decision Analysis (with CD-ROM and Microsoft Project 2003 120 day version)
Author: Cliff Ragsdale

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New (10) Used (42) from $34.00

Avg. Customer Rating: 4.5 out of 5 stars 13 reviews
Sales Rank: 185137
Category: Book
ASIN: 0324312563
Publication Date: May 3, 2006
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Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-Support Applications (Addison-Wesley Information Technology Series) 
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 Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-Support Applications (Addison-Wesley Information Technology Series)
Authors: Larissa T. Moss, Shaku Atre

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Avg. Customer Rating: 4.5 out of 5 stars 18 reviews
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Category: Book
ASIN: 0201784203
Publication Date: March 7, 2003
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Decision Support and Business Intelligence Systems (8th Edition) 
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 Decision Support and Business Intelligence Systems (8th Edition)
Authors: Efraim Turban, Jay E. Aronson, Ting-peng Liang, Ramesh Sharda

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ASIN: 0131986600
Publication Date: December 28, 2006
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A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition 
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 A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
Author: Fred Beisse

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New (17) Used (32) from $31.07

Avg. Customer Rating: 5.0 out of 5 stars 1 reviews
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Category: Book
ASIN: 0619215100
Publication Date: June 3, 2004
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OLAP Solutions: Building Multidimensional Information Systems 
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 OLAP Solutions: Building Multidimensional Information Systems
Author: Erik Thomsen

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New (15) Used (13) from $29.62

Avg. Customer Rating: 4.0 out of 5 stars 21 reviews
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ASIN: 0471400300
Publication Date: April 15, 2002
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Running an Effective Help Desk, 2nd Edition 
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 Running an Effective Help Desk, 2nd Edition
Author: Barbara Czegel

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Avg. Customer Rating: 4.0 out of 5 stars 7 reviews
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Category: Book
ASIN: 0471248169
Publication Date: March 13, 1998
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Condition: Good condition. Minor wear and small crease on cover. Contains minor to fair underlines, notes and marks, tight binding. Flex up cover. Minor couple stains on side edge. Fast processing & professional shipping.



 A Guide to Help Desk Concepts, Second Edition
Author: Donna Knapp

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New (14) Used (33) from $8.00

Avg. Customer Rating: 4.0 out of 5 stars 1 reviews
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ASIN: 0619159464
Publication Date: March 3, 2003
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Business Intelligence 
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 Business Intelligence
Author: Michael Lucke Elizabeth Vitt

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New (9) Used (22) Collectible (3) from $3.73

Avg. Customer Rating: 5.0 out of 5 stars 5 reviews
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Category: Book
ASIN: 0735616272
Publication Date: May 17, 2002
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Condition: Expedited for FASTEST delivery! Hardcover text. Paperback. . Ships fast. Expedited shipping 2-4 business days; Standard shipping 7-14 business days. Ships from USA!



PC Help Desk in a Book: The Do-it-Yourself Guide to PC Troubleshooting and Repair 
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 PC Help Desk in a Book: The Do-it-Yourself Guide to PC Troubleshooting and Repair
Author: Mark Edward Soper

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New (12) Used (22) from $8.06

Avg. Customer Rating: 5.0 out of 5 stars 8 reviews
Sales Rank: 225344
Category: Book
ASIN: 0789727560
Publication Date: November 4, 2002
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Condition: A nice copy. Gently used. All pages and cover clear except for a few library markings. Binding cracked. No creases. Purchasing this item supports the Sno-Isle Libraries Foundation.
The ASTD Handbook of Training Design and Delivery 
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 The ASTD Handbook of Training Design and Delivery
Authors: George M. Piskurich, Peter Beckschi, Brandon Hall

List Price: $79.95
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New (15) Used (14) from $34.50

Avg. Customer Rating: 4.0 out of 5 stars 3 reviews
Sales Rank: 179246
Category: Book
ASIN: 0071343105
Publication Date: November 5, 1999
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Condition: Choose Expedited for only $3.00 more and get SUPER FAST SHIPPING with Tracking Number. Get it QUICK! Our books are used college textbooks which may contain highlighting. We sell U.S. Editions only.
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